Booking and planning your initial consultation!

Before starting any visa application, the first step is to determine an applicant’s eligibility, including that they meet the relevant guidelines and are not subject to any bars, bans, exclusions or visa conditions that can restrict a visa from being lodged.

This assessment is best carried out through face-to-face appointments at our office, or alternatively through a phone or Skype interview where physical attendance is not possible. In these situations we are able to conduct an initial assessment via email, however this process tends to be the most time consuming and least effective method of carrying out an assessment.

Frequently Asked Questions (F.A.Qs)

How do I book an Initial Consultation?

Migration Solutions is contactable via either phone or email to arrange a consultation. Find out more

Our administration team will ask you a few short questions with regard to the visa enquiry and take your contact details,( i.e. name, phone number, type of visa you are enquiring about) and arrange an appointment time with a Registered Migration Agent at your earliest convenience and where our schedule permits.

Prior to the initial consultation, you can expect to receive an SMS reminder of the consultation and a phone call to confirm your appointment.

Who will I meet with?

Initial consults are handled by one of our highly specialised migration agents here at Migration Solutions. Find out more

Exactly which agent you will meet with can depend upon the nature of your enquiry and agent availability. However, if you wish to meet with a particular agent, you are welcome to put in a request when arranging your appointment with administration staff.

Click here to read more about our agents, including their professional backgrounds and areas of specialty.

What should I bring?

Anyone attending the meeting should bring their passport and any other relevant documents relating to the visa enquiry. Find out more

As well as work qualifications, education certificates and a CV/resume.

If you are meeting with Migration Solutions to enquire about a friend, family member or relative, please ensure to bring as much information as possible about that person to assist us with our assessment.

Who should attend?

The visa applicant and/or the sponsor of the visa applicant should be in attendance Find out more

Or the person enquiring on the visa applicant’s behalf. It is not uncommon for a friend, relative or spouse to meet with us in our office whilst we call or Skype the prospective applicant, no matter where they are in the world.

How long will the initial consultation take?

Initial consultations can vary, on average most interviews will take at least 60 minutes, but sometimes can take a little longer depending on the complexity of the situation. Find out more

If additional research is required or an additional meeting needs to be held, this can be arranged on the day.

The goal of the appointment is to assess an applicant’s eligibility against the relevant guidelines and to provide a clear overview of the options available to you, processing timeframes, application fees and charges, as well as a detailed description of our services and explanation as to how Migration Solutions can assist you with the application process.

What do I do if I have further questions after my Initial Consult?

If you realise that you forgot to ask a question in the initial consultation, you are more than welcome to send an email or phone our office and speak with one of our friendly administration team. Find out more

They will then take your details, and pass on your query to the agent for a response.

In some cases the agent may not be available as they may be with another client, in this situation we will endeavour to respond within 24 hours. If your questions requires a little more thought and research you may be asked to arrange an additional follow up meeting.

What you can expect after your initial consultation?

After your consultation you will receive a quick courtesy email, thanking you for selecting Migration Solutions to assist with your Visa enquiry, and contact details to which you can direct further questions if needed. Find out more

You can expect to receive a follow up call from our administration team within 7 days of your consultation, where you will be given the opportunity to seek further advice if required.

What will happen between my initial consultation and the next meeting?

After the initial consultation and assessment of eligibility, we will send you information on how to proceed with a visa application and how to appoint Migration Solutions to assist you with this process. Find out more

This will include a Client Agreement form, and a quote or invoice for the initial payment should you wish to proceed.

If I want to proceed with the service how does this process commence?

If you wish to proceed with our services you will be required to sign the Client Agreement and make payment. Find out more

The Client Agreement sets out all work to be undertaken by Migration Solutions on your behalf and details all payments required to be paid for the visa application. If you have any questions about a client agreement or any information contained in the client agreement, please contact our administration team.

After payment has been received your file is then reviewed by the Practice Manager, who will then arrange for your file to be allocated to an agent to commence work. Unless otherwise arranged, the agent will make contact with you within 24-48 hours after the client agreement has been signed, and returned and payment has been received.

How to make payment?

Payments are accepted by eftpos, credit card (Visa and MasterCard) or direct transfer into our bank account.  Find out more

If you have any questions regarding any payments, please contact our administration team. Invoices and receipts will be issued for all payments made to Migration Solutions.

Where do I direct any concerns or feedback about customer service?

If you have concerns or want to provide any feedback regarding your application this should be directed to the agent managing your file. Find out more

However if you feel that the situation must be addressed urgently, you may direct your feedback to the Practice Manager or administration team who will forward the feedback to Management for action.

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