Individual & family visas

Thousands of people have trusted Migration Solutions with their Australian dreams

Your migration journey begins with a meeting with one of our Immigration Advisors, who are all qualified Migration Agents. You can meet online or in person with our Adelaide Migration Agents or Brisbane Migration Agents to assess how you can reach your Australian dream.

For businesses or large corporates, additional steps are involved to consider workforce strategies, recruitment or relocation requirements. Click here to find out more.

For individuals, families and family members seeking an Australian visa, we have designed a process to support your journey and provide the highest level of professional advice.

Whatever your situation and wherever you are located, Migration Solutions is a national firm and is able to meet you personally in Adelaide or Brisbane, or by telephone or online.


This is where your journey begins. We meet with you to discuss your Australian goals, assess your eligibility and determine the appropriate pathway to achieve your Australian dreams.

Client engagement

Upon learning the best way forward, we will arrange a Client Agreement. When you are comfortable with the Agreement, you then sign and return it to commence our professional relationship with you and we are ready to take the next steps of your visa journey.

Introducing you to your expert Migration Agent

Once you have signed the client agreement and completed payment, our Operations Manager will review your file and select the most appropriate Migration Agent to lead your application. We have an experienced team that specialise in different types of visas, so we will choose the Agent who is most accomplished in your specific area of need. This is based on your situation, type of application and relevant experience.

Your Migration Agent and their team will be briefed on your requirements, before contacting you to introduce themselves. In some cases, this may be the same Agent with whom you had your initial consultation, so you will already be familiar with them.

There is a lot of information needed to support your application, so your Migration Agent will brief you on the requirements and provide you with a detailed list. You will be able to contact your Agent and their team to check on anything you are unsure of, and they will support you the develop the trusted relationship we like to have with our clients. If you have any questions, concerns or require clarification on what you need to provide, do not hesitate to contact us via phone or email. Face-to-face meetings or online video calls are best made by contacting our Reception team for an appointment.

Collating the information and documents needed

The instructions from your Migration Agent or team member will indicate how documents should be provided to us. The vast majority of applications are submitted online, so you will usually be requested to submit all documents by email. If this is an issue for you, you can drop off a USB with all of the documents to our Reception team, who will ensure your Migration Agent receives it. You can also bring in your original documents into the office and our administration team will scan or copy them. If there are any problems with the documents you have provided, you will be contacted for clarification.

Application preparation

Once all of the required information is received from you, your Migration Agent will lead the preparation of your application. This is then reviewed carefully by our Operations Manager or Senior Migration Agent. We place a high importance on ensuring that every application that is lodged by Migration Solutions is of the highest quality and proactively address any concerns. As a result, we have a thorough review process which ensures that any issues are addressed prior to lodgement.

Application lodgement

Once your application has our tick of approval, it is ready for lodgement and we request finalisation of your invoices. Your application is lodged and we inform you of this status. This may include providing you with the acknowledgement by the Department of Home Affairs.

Requests for further information

On occasion, the Department of Home Affairs may request further information. As we take a proactive approach to case management, when we see trends in requests from the Department or Department approvals, we also review any other applications that exist under similar circumstances and may request further information as well. In these cases, you will be contacted to clarify requirements and we will work with you to ensure these are met.


Once a decision on your application is received, you will be contacted by your Migration Agent with the news!


"Mark and the team here are amazing and insanely knowledgeable with the migration process. Mark and Vanessa helped our friends with direction along with providing hope and explaining the complex documents and process in an easy to understand way. I highly recommend them to anyone feeling lost or stuck in their migration journey."
Krystle Bilecki
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